Privacy Policy

We collect information that you voluntarily provide to us when you express interest in obtaining information about us or our products, register on our systems, or contact us.

A. Personal Information Provided by You

This may include names, phone numbers, email addresses, job titles, billing addresses, contact preferences, and company names.

B. Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser type, operating system, referring URLs, and device settings.

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

Specifically, we use the information we collect or receive:

• To facilitate account creation and the logon process.
• To deliver and facilitate the delivery of services to our clients.
• To respond to user inquiries and offer customer support.
• To send administrative information, such as updates to terms, conditions, and policies.
• To protect our Services and maintain operational security (e.g., fraud monitoring).
• To evaluate and improve our Services, products, marketing, and user experience.

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal bases:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or judicial proceedings.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or threats to the safety of any person.

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

• Request access and obtain a copy of your personal information.
• Request rectification (correction) of any inaccurate personal data.
• Request erasure (deletion) of your personal information, subject to legal limits.
• Object to or restrict the processing of your personal information.
• Data portability, allowing you to obtain and reuse your data across different services.

To exercise any of these rights, please contact us using the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

Our servers are located primarily in Nepal and secure cloud locations globally. If you are accessing our Services from outside Nepal, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.

We will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.

If you have questions or comments about this policy, or wish to exercise your privacy rights, you may email us at:

Email: info@neptunetechzone.com

You can also contact us by mail at our headquarters:

Neptune TechZone
Kathmandu, Nepal