Frequently Asked Questions

Our primary office is located in Kathmandu, Nepal. However, we deliver digital solutions, technical consulting, and support services to enterprise clients worldwide.

You can reach us by completing the inquiry form on our Contact page, calling us at +977 9841001320, or sending an email to info@neptunetechzone.com. A technical account director will reply within 24 hours.

We design and deploy enterprise-grade GenAI architectures, including custom Large Language Model (LLM) fine-tuning, Retrieval-Augmented Generation (RAG) pipelines for internal document query, autonomous AI agents, and semantic search systems, built on secure and scalable frameworks.

Data protection is a core value. We implement strict data governance, secure local deployments, and access-controlled cloud resources. Client data is never used to train public LLM models, and we support compliance frameworks such as GDPR and local regulations.

Yes. Our AI & Data Science team specializes in building secure middleware connectors that fetch and ingest data from relational databases (e.g., PostgreSQL, MySQL, Oracle) and unstructured data lakes into high-performance vector databases.

We work with modern, scalable stacks including React, Next.js, Node.js, Python, TypeScript, and Go. Our cloud-native architectures utilize AWS, GCP, Docker, and Kubernetes for high availability and performance.

We serve clients across the spectrum. While we focus heavily on enterprise-grade solutions for banking and healthcare, we also partner with high-growth startups to build robust minimum viable products (MVPs) and scale their initial architectures.

Absolutely. We offer flexible service level agreements (SLAs) for proactive maintenance, system health monitoring, performance optimization, security auditing, and feature enhancements.

Yes. Our banking systems are designed with end-to-end encryption, multi-factor authentication, secure API integrations, and real-time transaction monitoring, aligning with PCI-DSS and strict banking security requirements.

We implement secure architectures that comply with HIPAA standards, utilizing encrypted databases, detailed audit trails, role-based access control, and integration protocols like HL7/FHIR for medical records.